关于发货
本店一双起拍
发货快递默认中通韵达邮政快递,不到可发邮政小包,如需顺丰快递,请联系客服补运费.
关于退换货
1.本店支持 7 天无理由退换货,收到货物不影响二次销售的情况下 7 天内可退换,全额退款,运费买家自行承担.
2.收到货物有质量问题,请在 48 小时内与我们客服联系,质量问题本店承担来回运费,退换货不支持到付.运费买家先垫付,收到货后按我们统一运费付给您.
3.退回来的货不能影响二次销售,否则仓库有权拒收.已经穿过,鞋底磨损,下水洗过,人为损坏的商品将不接受退换货.
退换款说明:不影响二次销售的情况,保持鞋底无明显痕迹,包装完整并请将随货赠品一起发回,否则将无法完成退换货,另发回快递里,请用纸条填写上您的旺旺号和联系方式,订单编号,以便我们及时完成退换货!我们拒收邮费到付邮件以及邮政包裹等需要自取的快递!请 注意!
务必选择七天无理由退换货!这边系统自动同意退货退款或者换货!
谢谢各位亲亲的谅解.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
